Effective Date: 11 July 2024
At Pretoria Roofing, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, engage our services, or interact with us in any other way.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and physical address.
- Service Information: Details about the roofing services you request, including project specifications and preferences.
- Payment Information: Credit card details, billing address, and other payment-related information.
- Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
- Communications: Records of your communications with us, including emails, phone calls, and messages.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, manage, and improve our roofing services.
- Customer Support: To respond to your inquiries, provide customer support, and address any issues you may have.
- Billing and Payments: To process payments for our services and manage billing.
- Marketing: To send you promotional materials and updates about our services, only if you have consented to receive such communications.
- Website Improvement: To analyze website usage and improve our website’s functionality and user experience.
- Legal Compliance: To comply with legal obligations and protect our rights and interests.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors and service providers who assist us in delivering our services, such as payment processors and IT support.
- Legal Authorities: Law enforcement or regulatory bodies when required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is completely secure.
5. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt-out of receiving marketing communications from us.
To exercise these rights, please contact us at the contact information provided below.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. You can control the use of cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.